What is your return policy?
We understand your gear may not always work out for you! For returns, e-mail firstname.lastname@example.org with your order and/or invoice number and reason for return. Returned goods must be unused and returned in the condition in which they were shipped. Product return must be initiated within 30 days of purchase, and customers are responsible for the cost of return shipping unless the item is damaged or defective upon arrival. Refunds will be processed once products are received by Earth Pak.
What is your exchange policy?
If you’d like to make an exchange, simply return the original, unused product back to us for a refund and make a new purchase for the item you want through our website. Product return must be initiated within 30 days of purchase, and customers are responsible for the cost of return shipping unless the item is damaged or defective upon arrival.
Exchanges are not always guaranteed, as our products sell fast during busy seasons and items in stock may be limited.
What is your "Adventure Guarantee"?
As always, we offer an "Adventure Guarantee" to our customers if you find that you run into any issues with your gear (something isn't working right, etc.). Please reach out to us at email@example.com so that we can better assist you; our Customer Service team will be happy to work with you and/or ship out replacement gear or accessories if needed!
I ordered through Amazon. Will you take my return and/or exchange?
For all purchases made through the Amazon marketplace, you will need to contact Amazon for a return/exchange.
For any additional questions, feel free to Contact Us!