earth pak offers free ground shipping for orders $50 or more. All orders are transported by a variety of shipping carriers, depending on your location. We do not ship to US territories outside of the contiguous United States (*U.S. Territories include American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.). We cannot guarantee that we are able to ship to APO, etc. addresses.
On business days, our order cutoff time for same day shipping is 2:00 PM Eastern Time. Orders received after 2:00 PM Eastern Time will ship out on the next business day. Any orders placed on a weekend will be processed the following Monday.
All customized products will require additional processing time.
The time it takes for your order to be delivered depends on which shipping option you select during check out. We currently offer two different shipping options for our customers:
Once orders are submitted, we are unable to change the shipping address.
We understand that sometimes packages get lost or delayed. If this happens to you, feel free to reach out to us at firstname.lastname@example.org so we can work together on a solution.
Please note that multi-product purchases may ship in multiple packages as they are fulfilled by warehouses across the United States that have product availability. You will receive everything, however it may just come in several boxes and at different times.
We do not offer international shipping. If you wish to purchase our products internationally, you can find select items on Amazon US, CAN, UK, FR, or DE
We accept returns within 30 days of original purchase.
For all purchases made through the Amazon marketplace, you will need to go through Amazon's return/exchange process as they are a different marketplace.
We do not have an exchange process. If you prefer items in another color, or size, simply return the original, unused product back to us for a refund and place a new order on earthpak.com. Product return must be initiated within 30 days of purchase, and customers are responsible for a $5 restocking fee per item unless the item is damaged or defective upon arrival.
We offer a 5-year warranty on all of our products if you find that you run into any issues with your gear (something isn't working right, etc.).
In order for us to consider a replacement for your product, you must be able to:
Please reach out to us at email@example.com so that we can better assist you; our Customer Service team will be happy to work with you and/or ship out replacement gear or accessories if needed!