earth pak offers free ground shipping for orders $50 or more. All orders are transported by a variety of shipping carriers, depending on your location. We do not ship to US territories outside of the contiguous United States (*U.S. Territories include American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.). We cannot guarantee that we are able to ship to APO, etc. addresses.

On business days, our order cutoff time for same day shipping is 2:00 PM Eastern Time. Orders received after 2:00 PM Eastern Time will ship out on the next business day. Any orders placed on a weekend will be processed the following Monday.

All customized products will require additional processing time.

The time it takes for your order to be delivered depends on which shipping option you select during check out. We currently offer two different shipping options for our customers:

• Standard Shipping: $5.95 or Free for Orders $50 or More: Standard Shipping is $5.95 for all orders under $50. Free Shipping applies to all orders $50 or more. The lead time for Standard Shipping varies based off of location, but generally, you should receive your order within 7-10 business days if there are no delays in weather, unexpected circumstances, etc. by shipping carriers. Delivery to Alaska & Hawaii will take additional time
• 3-Day Shipping: $7.95: Your order will ship and should be delivered in up to 3 business days. On business days, our order cutoff time for same day shipping is 2:00 PM Eastern Time. Orders received after 2:00 PM Eastern Time will ship out on the next business day. Any orders placed on a weekend will be processed the following Monday. Expedited shipping option is not available for Hawaii or Alaska

Once orders are submitted, we are unable to change the shipping address.

We understand that sometimes packages get lost or delayed. If this happens to you, feel free to reach out to us at hello@earthpak.com so we can work together on a solution.

Please note that multi-product purchases may ship in multiple packages as they are fulfilled by warehouses across the United States that have product availability. You will receive everything, however it may just come in several boxes and at different times. 

We do not offer international shipping. If you wish to purchase our products internationally, you can find select items on Amazon US, CAN, UK, FR, or DE

We accept returns within 30 days of original purchase.

• To receive a full refund, your item must be sent back in its original packaging and condition (used items will not be accepted).
• For refunds to credit cards and PayPal, we deduct $5 per item to cover restocking costs unless the item is damaged or defective upon arrival.
• Refunds will be processed once products are received by us and we approve of the condition. If you are expecting a refund, credit will be submitted to your bank within three business days. It may take your bank up to 10 business days to post the funds to your account. If you have not received your credit back, we suggest contacting your bank. 
• Request and receive your return label here.
• Unfortunately, we do not accept returns or exchanges for any sale items or international orders

For all purchases made through the Amazon marketplace, you will need to go through Amazon's return/exchange process as they are a different marketplace.

We do not have an exchange process. If you prefer items in another color, or size, simply return the original, unused product back to us for a refund and place a new order on earthpak.com. Product return must be initiated within 30 days of purchase, and customers are responsible for a $5 restocking fee per item unless the item is damaged or defective upon arrival.

• Request and receive your return label here.
• Exchanges are not always guaranteed, as our products sell fast during busy seasons and items in stock may be limited.

We offer a 5-year warranty on all of our products if you find that you run into any issues with your gear (something isn't working right, etc.).

In order for us to consider a replacement for your product, you must be able to:

1. Provide a valid order number. Unfortunately, we are unable to honor any warranties on items that were gifts, sweepstakes prizes, etc. that do not have an order number associated with it. We do not send any replacements for items purchased through re-selling channels such as eBay, OfferUp, etc. 
2. Provide photos of what's wrong with your product. We will verify if the damages fall under our warranty and whether they need to be replaced, or can easily be repaired.
3. Explain that the product was not damaged in "out of the ordinary" circumstances. We are unable to replace items that were damaged due to extraordinary circumstances...such as if an animal (like a bear) ate your bag. Yes, we've heard stories like that before!

Please reach out to us at hello@earthpak.com so that we can better assist you; our Customer Service team will be happy to work with you and/or ship out replacement gear or accessories if needed!