Returns & Exchanges

Returns & Exchanges

What is your return policy?

We understand that your gear may not always work out for everyone's adventures! We provide returns for U.S. orders within 30 days of purchase.

  • To receive a full refund, your item must be sent back in its original packaging and condition (used items will not be accepted).
  • For refunds to credit cards and PayPal, we deduct $5 per item to cover restocking costs unless the item is damaged or defective upon arrival.
  • Refunds will be processed once products are received by us and we approve of the condition. If you are expecting a refund, credit will be submitted to your bank within three business days. It may take your bank up to 10 business days to post the funds to your account. If you have not received your credit back, we suggest contacting your bank. 
  • Request and receive your return label here.
  • Unfortunately, we do not accept returns or exchanges for any sale items, pants, or international orders.
What is your exchange policy?

If you prefer items in another color, or size, simply return the original, unused product back to us for a refund and place a new order on earthpak.com. Product return must be initiated within 30 days of purchase, and customers are responsible for a $5 restocking fee per item unless the item is damaged or defective upon arrival.

I ordered through Amazon. Will you take my return and/or exchange?

For all purchases made through the Amazon marketplace, you will need to contact Amazon for a return/exchange.

Warranty

Do you offer a warranty on your products?

We offer a 5-year Adventure Guarantee on all of our products if you find that you run into any issues with your gear (something isn't working right, etc.).

In order for us to consider a replacement for your product, you must be able to:

  1. Provide a valid order number. Unfortunately, we are unable to honor any warranties on items that were gifts, sweepstakes prizes, etc. that do not have an order number associated with it. We do not send any replacements for items purchased through re-selling channels such as eBay, OfferUp, etc. 
  2. Provide photos of what's wrong with your product. We will verify if the damages fall under our warranty and whether they need to be replaced, or can easily be repaired.
  3. Explain that the product was not damaged in "out of the ordinary" circumstancesWe are unable to replace items that were damaged due to extraordinary circumstances...such as if an animal (like a bear) ate your bag. Yes, we've heard stories like that before!

Please reach out to us at hello@earthpak.com so that we can better assist you; our Customer Service team will be happy to work with you and/or ship out replacement gear or accessories if needed!