Earth Pak’s Return Policy
We make products that last, and if they don’t, that’s on us – not you. Here at Earth Pak, we don’t believe in generic return policies for our customers. Every purchase is a promise to you and your adventures.
Whether you ran into some product malfunctions during your trip, or you happen to find something wrong with our product that you didn’t expect – we’re outdoor travelers too, and we know how frustrating those experiences can be. That’s why we offer all of our customers a 5-year guarantee on all of our products, no questions asked. That way, you can keep the adventures going (for five years, at least!)
We’ll do whatever it takes to make sure your adventures are taken care of. As a small business, all that we ask for is that you’re as honest with us as we are with you when requesting returns and/or exchanges for products.
Questions? Contact us.